Order & Delivery

Order & delivery 

It is very easy to ORDER a letter. Below are the STEPS you need to take:

  1. Choose your letters from Products and click on Add to cart.  
  2. Personalize the letter headings with the name of the person you are sending the letter to by completing the Name box (i.e.: David). Select the week in which you would like us to send out the 1st (or only) delivery.
  3. Click on Checkout.
  4. Required details: Fill in the addressee’s details which will appear on the envelope (Shipping Address or Dirección de envío), choose a shipping method and complete the billing data.
  5. You may enter your active discount code in Descuento field after clicking on Checkout. Remember to apply the discount by clicking on Usar.
  6. Click on Finalizar la orden/ Order *

* By clicking on Finalizar la orden/ Order, you are accepting the Terms of Service and you will be taken to the electronic payment platform. Proof of purchase will be sent to the email address you have provided on the order form. If we need to clarify any of your order details, we will send you an email.

Every order is linked to a single addressee. If you have ordered two or more letters, each letter will be sent in accordance with the chosen period (weekly –by default-, or monthly) as of the week you indicate. If you want to send letters to TWO different addressees with the same delivery address, you need to place TWO orders.

Deadlines & rates

We send letters to any place in the world. Products are delivered using the standard postal service in each country. The delivery date will essentially depend on the destination address. Below are some approximate delivery deadlines following the placing of an order:

  • Spain: 3 to 5 working days (on average, depending on destination)
  • Europe: 3 to 5 working days (on average, depending on destination)
  • Other destinations: 7 to 10 working days (on average, depending on destination)

Delivery deadlines may vary as a result of exceptional transporting problems or if there are difficulties when ultimately delivering the product.

Add the average delivery times, depending on your country of destination, to the order date and you will be able to calculate the approximate date on which your letter will reach its destination.

Personalizing and shipping costs are detailed during the checkout process, and they always include applicable taxes.

Frequently Asked Questions: go to FAQ. For further information, please send us an email to info@tacarta.com entering QUERY in the subject field.